Welcome to Fainrise LLC! The following shipping terms apply to all products on this website. Please read this policy carefully before placing your order.

Shipping Area
US Shipping
We ship to the 48 contiguous states, Alaska, Hawaii, and some remote areas. Some special addresses may require longer delivery times.

Check if your country/region is within our shipping area.

If your region is not listed, please contact customer service for confirmation.

Shipping Time
Order Processing Time
Orders typically process within 1 to 3 business days. During holidays or major promotional events, it may take 3 to 5 business days.

US Shipping Time
Standard shipping typically takes 3 to 7 business days.

Express shipping typically takes 2 to 4 business days.

Frequency shipping typically arrives in 1 to 2 business days (limited to certain areas).

Partner Logistics Companies
We partner with several reliable logistics companies to provide the best shipping method based on your location. Our commonly used logistics partners include: Within the US: USPS, UPS, FedEx, DHL eCommerce

You can view specific shipping options at checkout. 5. Package Tracking

After your order is shipped, we will send you an email with a tracking number. You can click the link at any time to check the latest shipping status of your package.

If you haven’t received the email, please check your spam folder or contact customer service.

Shipping Address Requirements

Please be sure to provide:
A correct and complete shipping address
A reachable phone number
An accurate postal code
The customer will be responsible for any delays, losses, or returns of packages due to incomplete or incorrect address information.

Package Loss or Damage

If you find the package damaged, there are any shipping issues, or the tracking information shows the package has been delivered but you haven’t actually received it, please contact us as soon as possible. We will investigate with the logistics company and provide you with appropriate assistance.

Refusal of Delivery or Failure to Pick Up in Time

If the package is returned due to refusal of delivery or failure to pick it up in time,

shipping fees will not be refunded.

Additional shipping fees will apply for reshipment.

Please ensure you can receive your package, or contact us in advance to handle any special circumstances.

Shipping Terms Update
We may update our shipping terms due to business adjustments, logistical changes, or legal requirements. The updated terms will be posted on this page and will take effect immediately upon posting.